Only you and people you shared folders/files with can see your files.
In some special cases it can be necessary to view files to solve a specific supportissue the user experiences. Usually it is enough to access the metadata of the files. If not we will let you know before we proceed troubleshooting, so you will know, and have a chance to stop further troubleshooting.
To support viewing, sharing and painless synchronizing of files over the web, Jottacloud does not support the creating of your own private encryption keys.
The data traffic between your computer and Jottacloud is encrypted with 256 bits AES high grade encryption. This makes it virtually impossible for unauthorized persons to access your information.
Additionally, your data is stored in Norway under regulation with Norwegian privacy laws.
All files are stored securely on the Jottacloud servers. We own or lease all the hardware we use, and we are using Linux servers for the most part.
We use a state-of-the-art server-centre located in Oslo, Norway. The server centre employs the markets highest available physical and operational security measures.
Our servers run only on renewable energy.